Dr. Pawan Agrawal
CEO, Mumbai Dabbawala Association

Vichaarmanthan - a platform that gives the students of Kristu Jayanti College an opportunity to interact with Global and Indian Visionaries was conducted on September 26, 2012, in Kristu Jayanti College. A dynamic personality, Dr. Pawan Agrawal, CEO, Mumbai Dabbawala Association, was the speaker of the12th edition of Vichaarmanthan. Rev. Fr. Augustine George, Head, Computer Science Department, Prof. Aloysius Edward, Programme Coordinator; Prof.Nelson Michael, Head, Management Studies and the Student Coordinators, were also present.

“Our watches may go wrong, but the dabbawalas will never go wrong”, said Dr. Agrawal. He backed his statement by saying that so far there hasn’t been a single error over 120 years of service. A business that has over 5000 dabbawalas, delivering 200,000 dabbas a day and no single error in their service was very surprising. And to add to this, these dabbawalas are mostly illiterate. The reasons behind this flawless service are the simple values that they possess. Dabbawalas firmly believe that Customer is God and Work is Worship. The value of the customer is considered higher than anything. Even money is secondary to them. They haven’t gone on a strike nor has there been a single police case against them since 1890. “Money should not be your main motive in life, take ownership over your work and money will follow you instead of you running behind it”, said Dr. Agrawal.

Mumbai Dabbawalas have never been late in delivering their dabbas inspite of delay in public transport and that is because they are committed to their work. They travel around 120 - 140 kilometers every day carrying around 60 -70 kilos of dabbas daily. Their aim is to reach the allotted destination 20 minutes before their committed time. Dr. Agrawal gave these examples so that the students can learn how important how important it is to commit yourself to being punctual. “If you decide to reach on time, nothing can ever stop you”, were the words of Dr. Agrawal. Even Prince Charles of England came at the allocated time to meet the dabbawalas because they couldn’t afford not delivering dabbas just to meet the Prince of England.

Dabbawalas take pride in their work and follow certain disciplines. “They will not consume alcohol or smoke during work hours, they will always wear a white cap, carry an ID card and will never take a leave of absence without prior notification”, said Dr. Agrawal. He was more than happy to answer the questions the students had in store for him. All the questions were answered on a more practical approach than theoretical. He ended on an emotional note thanking each and everyone for giving him an opportunity to share his experience and encouraged the students to use every opportunity to contribute to the society.

Examination 2020: Time Table for the Final Semester UG/PG Online End Semester (Component II) Examination July 2020 is shared through the college mail id| The starting date for online End Semester UG/PG Examination (Component I) is rescheduled to 22nd June 2020 | Mock online test of UG II semester students scheduled for today is rescheduled to 12th June 2020. | Guidelines for UG / PG Online End Semester / Trimester Theory Examination June / July 2020 [View Result]. | Kind Attention: Passed Out students who have applied for Supplementary End Semester Theory Examinations April/May 2020 [CLICK HERE TO VIEW] | Admission 2020: The Result of BA / BSc / BCA Counselling held on 27th June, 2020 [View Result]. | The Result of BCom Counselling held on 26th June, 2020 [View Result]. | We will be proceeding with Admissions 2020 through Online interview. Schedules will be notified through registered email addresses. Please refer to the admission page for details. [CLICK HERE FOR MORE DETAILS].

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